Yesterday we started a two-part article from sales trainer Kelley Robertson about creating a sales proposal that actually gets you the sale! Do you have any tips to share? Let us know in the comments!
1-Avoid the word "I" or "we". The more times these two words show up in your proposal the more evident it appears that the proposal is about you, not about your prospect or their business or company. This also includes mentioning your company name. Keep your proposal focused on your prospect and use the word "you".
2-Use titles or headings. This is particularly important if your proposal is relatively long although it is an effective approach with short proposals too. Headings make it easy for your prospect to find key information. Heading also break up the page and make your proposal easier to read.
3-Include at least one testimonial. Testimonials remain one of the most effective sales weapons and you need to incorporate them into your proposals. I like to add these in my P.S. after my signature although I know people who include several testimonials throughout their proposals.
4-Include a summary. Many people will skip the details of your proposal and flip to the last page. Effective proposals include a bullet-point summary of the services you will provide to your prospect.
5-End with a call to action. I used to close my proposals with, "If you require any additional information please feel free to contact me." Boring! Tell the prospect what you want them to do next. By the way, the next steps should ALWAYS be discussed BEFORE you write your proposal.
The purpose of a proposal is to demonstrate that you and your company have the best solution for the prospect's problem. Apply the concepts that were mentioned in this article and stand out from your competition.
As President of The Robertson Training Group, Kelley has helped thousands of professionals improve their business results with his engaging approach to sales training and speaking. He specializes in helping businesses increase their sales, develop better negotiating skills, coach and motivate their employees, create powerful work teams and deliver outstanding customer service. Learn more at www.robertsontraininggroup.com
Showing posts with label proposals. Show all posts
Showing posts with label proposals. Show all posts
Friday, August 20, 2010
Thursday, August 19, 2010
Secrets to Creating a Sales Proposal That Doesn't Suck
After working in sales and sales training for years, sales expert Kelley Robertson has seen it all when it comes to sales proposals. The good, the bad, and the just terrible. Thankfully, he's here to share his expertise and give you the tools you need to secure the sale. This is a two-part article, so be sure to check back in tomorrow for more great suggestions!
Here are ten strategies you can use to ensure that your proposal stands out from your competitors.
1-Open effectively. The vast majority of sales proposals start with information about the seller's company. I have never figured out the rationale of this approach. Your prospect doesn't care about you or your company. They don't want to know how long you have been in business, what awards you have won, or what other companies you have worked with. Effective proposals always highlight the problem that the prospect is facing and the impact that problem has on their business. And they do this early. Not on page two, three or nine. On the first page. If you feel obligated to include this type of information place it near the end of the proposal.
2-Address their situation early. An approach that I have found very effective is to begin with a one paragraph summary of my prospect's situation followed by the key objectives they want to achieve. This demonstrates that you have a good understanding of your prospect's problems and concerns. I like to state the objectives in bullet-point form because it is easier to read and absorb.
3-Show the value. This does not mean expanding at great length about your solution. Instead, it requires that you identify exactly how your prospect will benefit by implementing your solution. A technique I learned many years ago is to include several bullet points with each point stating a separate value proposition.
4-Avoid corporate-speak or marketing mumbo-jumbo. The best proposals are written in plain, easy-to-understand language. Many sales people (and marketing departments) think that it is important to use ten dollar words when a simple word would suffice. Never, ever use terminology that might be difficult to understand. Although this is a simple concept, too many sales people include wording or technical information that just isn't necessary. I learned this lesson when I submitted my first proposal many years ago. After earning the business I asked my client why they chose me and she said, "Your proposal was easy to understand."
5-Keep it brief. I once read a proposal for a sales training program that spanned 24 pages. Decision makers are far too busy to read a long proposal. I understand that some proposals require a lot of information and detail, especially if you are recommending a complex solution. However, the longer your proposal the more likely it is that your prospect will skim through it and flip ahead to the investment. It is much more effective to write a short, concise proposal and provide back-up information if needed.
As President of The Robertson Training Group, Kelley has helped thousands of professionals improve their business results with his engaging approach to sales training and speaking. He specializes in helping businesses increase their sales, develop better negotiating skills, coach and motivate their employees, create powerful work teams and deliver outstanding customer service. Learn more at www.robertsontraininggroup.com
Here are ten strategies you can use to ensure that your proposal stands out from your competitors.
1-Open effectively. The vast majority of sales proposals start with information about the seller's company. I have never figured out the rationale of this approach. Your prospect doesn't care about you or your company. They don't want to know how long you have been in business, what awards you have won, or what other companies you have worked with. Effective proposals always highlight the problem that the prospect is facing and the impact that problem has on their business. And they do this early. Not on page two, three or nine. On the first page. If you feel obligated to include this type of information place it near the end of the proposal.
2-Address their situation early. An approach that I have found very effective is to begin with a one paragraph summary of my prospect's situation followed by the key objectives they want to achieve. This demonstrates that you have a good understanding of your prospect's problems and concerns. I like to state the objectives in bullet-point form because it is easier to read and absorb.
3-Show the value. This does not mean expanding at great length about your solution. Instead, it requires that you identify exactly how your prospect will benefit by implementing your solution. A technique I learned many years ago is to include several bullet points with each point stating a separate value proposition.
4-Avoid corporate-speak or marketing mumbo-jumbo. The best proposals are written in plain, easy-to-understand language. Many sales people (and marketing departments) think that it is important to use ten dollar words when a simple word would suffice. Never, ever use terminology that might be difficult to understand. Although this is a simple concept, too many sales people include wording or technical information that just isn't necessary. I learned this lesson when I submitted my first proposal many years ago. After earning the business I asked my client why they chose me and she said, "Your proposal was easy to understand."
5-Keep it brief. I once read a proposal for a sales training program that spanned 24 pages. Decision makers are far too busy to read a long proposal. I understand that some proposals require a lot of information and detail, especially if you are recommending a complex solution. However, the longer your proposal the more likely it is that your prospect will skim through it and flip ahead to the investment. It is much more effective to write a short, concise proposal and provide back-up information if needed.
As President of The Robertson Training Group, Kelley has helped thousands of professionals improve their business results with his engaging approach to sales training and speaking. He specializes in helping businesses increase their sales, develop better negotiating skills, coach and motivate their employees, create powerful work teams and deliver outstanding customer service. Learn more at www.robertsontraininggroup.com
Wednesday, February 24, 2010
You Don't Get What You Don't Ask For
With people everywhere trying to cut corners, you've probably experienced an increase in clients asking for more - for less! Today business expert Anne Miller tells you how to deal with this situation.
How do you respond after a client asks for more services for the same amount of money on your proposal after you changed the proposal once already to accommodate their budget?
1. You deny the client's request, saying your offer is as it stands.
2. You revise the proposal, taking out other components of the offer to accommodate the client's new request at the same fee level.
3. You ask for more money to accommodate the new requests.
Any of these could work depending on the situation. However, let me advocate for the third option first. Ask for more money. Remind them of the value of what they’re getting (justifies the investment); the fact that you have already adjusted the proposal to earlier requests (introduces an element of fairness); that making any more changes would compromise the solution and tell them, that for the added services, the incremental cost is worth the investment (helps them justify the higher cost).
And, then, be quiet.
Very often, they will recognize that if they want more, they will have to pay more, and agree. If that does not happen, you can always decide to go with options 1 or 2. But, if you skip option 3 first, you are shooting yourself in the foot: leaving money on the table that could have been yours.
Anne Miller is a popular sales and presentations expert and author of the book, Metaphorically Selling: How to Use the Magic of Metaphors to Sell, Persuade, & Explain Anything to Anyone. She works with people in high stakes situations and clients like Yahoo!, Citigroup, and Time, Inc. to sell millions of dollars of business every year. Visit her site at www.AnneMiller.com.
How do you respond after a client asks for more services for the same amount of money on your proposal after you changed the proposal once already to accommodate their budget?
1. You deny the client's request, saying your offer is as it stands.
2. You revise the proposal, taking out other components of the offer to accommodate the client's new request at the same fee level.
3. You ask for more money to accommodate the new requests.
Any of these could work depending on the situation. However, let me advocate for the third option first. Ask for more money. Remind them of the value of what they’re getting (justifies the investment); the fact that you have already adjusted the proposal to earlier requests (introduces an element of fairness); that making any more changes would compromise the solution and tell them, that for the added services, the incremental cost is worth the investment (helps them justify the higher cost).
And, then, be quiet.
Very often, they will recognize that if they want more, they will have to pay more, and agree. If that does not happen, you can always decide to go with options 1 or 2. But, if you skip option 3 first, you are shooting yourself in the foot: leaving money on the table that could have been yours.
Anne Miller is a popular sales and presentations expert and author of the book, Metaphorically Selling: How to Use the Magic of Metaphors to Sell, Persuade, & Explain Anything to Anyone. She works with people in high stakes situations and clients like Yahoo!, Citigroup, and Time, Inc. to sell millions of dollars of business every year. Visit her site at www.AnneMiller.com.
Wednesday, May 20, 2009
Hold Off on Handouts
Sales trainer Sam Manfer has been doing a series on his blog with specific tips for sales presentations and proposals. While some tips are more general, and some are very specific, this one about handouts struck me as advice we should all follow - but often don't.
"Handouts are usually a distraction during the presentation, but can be a good reminder for after the presentation," says Manfer. "During the presentation you want people focusing on you and what your team has to say. Handouts encourage them to be reading ahead and not listening. If handouts are an integral part of the discussion, then hand them out as they are needed. Highlighting areas you want them to focus on is helpful."
"An agenda is a good handout for the leader to give each person when he starts his schmoozing," continues Manfer. "It's a good excuse for the schmooze and it looks good as you cover everyone. The agenda can also have the names of your team members on it and their role / expertise / position."
"A parting handout loaded with pictures, numbers, names, and details can be valuable. You can also fill it with points of their interest - not yours. Make it sort of a mini summary in living color - sort of a brochure. Remember they already have a written proposal."
Since 1995 Sam Manfer has been speaking, consulting, writing and leading seminars in sales and personal development. As a keynote speaker and seminar leader Sam has addressed thousands of new and experienced sales people and managers all over the world in all types of businesses and industries. Learn more at www.sammanfer.com
"Handouts are usually a distraction during the presentation, but can be a good reminder for after the presentation," says Manfer. "During the presentation you want people focusing on you and what your team has to say. Handouts encourage them to be reading ahead and not listening. If handouts are an integral part of the discussion, then hand them out as they are needed. Highlighting areas you want them to focus on is helpful."
"An agenda is a good handout for the leader to give each person when he starts his schmoozing," continues Manfer. "It's a good excuse for the schmooze and it looks good as you cover everyone. The agenda can also have the names of your team members on it and their role / expertise / position."
"A parting handout loaded with pictures, numbers, names, and details can be valuable. You can also fill it with points of their interest - not yours. Make it sort of a mini summary in living color - sort of a brochure. Remember they already have a written proposal."
Since 1995 Sam Manfer has been speaking, consulting, writing and leading seminars in sales and personal development. As a keynote speaker and seminar leader Sam has addressed thousands of new and experienced sales people and managers all over the world in all types of businesses and industries. Learn more at www.sammanfer.com
Tuesday, April 7, 2009
Strategies for Writing Proposals
The proposal document is an expensive, time-consuming, yet necessary document. Therefore, it better hit the right buttons with the client so it takes you to the shortlist or gets you invited to do a presentation. Sales expert Sam Manfer has some excellent advice to make proposal writing a much less painful process:
The Line Items
Every line item in the spec must consider three factors. (1) You must show you understand why that line item is in there and what it means to project success. (2) You must show you can handle/deliver it. (3) You must know who this line item is important to or who is worried about it.
Competitors
Everything above is about the voters and getting their desires met. Many salespeople and companies are focused on what the competition will say in their proposals. This is a major mistake, yet competition cannot be ignored. Winning a proposal is not like a sporting event where you have to beat the competition. It is an election where you have to win the votes of the powerful.
Numbers, Names and Details
Numbers are believable. They are also easy to visualize and understand. 13 is more powerful than "many times". 21 years' experience is more understandable than "very experienced". Details of how you accomplished a line item for another project are important to the people concerned about that spec item. Names validate you. They provide concurrence and favorable associations.
Red Flags and Strengths
For each line item or section of the specification, you must consider your red flags (areas of weaknesses) and your strengths. Now just because your competitor is "better" than you in certain areas doesn't mean it's a weakness for you. That certain area has to be important to one of the powerful voters for it to be a red flag. Many people get hung-up on some capability of the competition that is meaningless to the voters. Remember it's all about the voters. The same applies to your strengths. They have got to be of significance to a voter. Being global is not a strength to someone looking for local service.
The No Contact Clause
Since most people are off limits after the spec has been issued, the best after-the-fact way to learn about an individual voter's desires is to use your network of people that know the voters. If you open your mind and do some asking, you'll realize you know people that know these voters. They will help you if you ask. However, you've got make the mental effort and then make the calls. Most people dislike asking for help and come up with every reason not to. You've got to get over it. People will help if asked.
Since 1995 Sam Manfer has been speaking, consulting, writing and leading seminars in sales and personal development. As a keynote speaker and seminar leader Sam has addressed thousands of new and experienced sales people and managers all over the world in all types of businesses and industries. Learn more at www.sammanfer.com
The Line Items
Every line item in the spec must consider three factors. (1) You must show you understand why that line item is in there and what it means to project success. (2) You must show you can handle/deliver it. (3) You must know who this line item is important to or who is worried about it.
Competitors
Everything above is about the voters and getting their desires met. Many salespeople and companies are focused on what the competition will say in their proposals. This is a major mistake, yet competition cannot be ignored. Winning a proposal is not like a sporting event where you have to beat the competition. It is an election where you have to win the votes of the powerful.
Numbers, Names and Details
Numbers are believable. They are also easy to visualize and understand. 13 is more powerful than "many times". 21 years' experience is more understandable than "very experienced". Details of how you accomplished a line item for another project are important to the people concerned about that spec item. Names validate you. They provide concurrence and favorable associations.
Red Flags and Strengths
For each line item or section of the specification, you must consider your red flags (areas of weaknesses) and your strengths. Now just because your competitor is "better" than you in certain areas doesn't mean it's a weakness for you. That certain area has to be important to one of the powerful voters for it to be a red flag. Many people get hung-up on some capability of the competition that is meaningless to the voters. Remember it's all about the voters. The same applies to your strengths. They have got to be of significance to a voter. Being global is not a strength to someone looking for local service.
The No Contact Clause
Since most people are off limits after the spec has been issued, the best after-the-fact way to learn about an individual voter's desires is to use your network of people that know the voters. If you open your mind and do some asking, you'll realize you know people that know these voters. They will help you if you ask. However, you've got make the mental effort and then make the calls. Most people dislike asking for help and come up with every reason not to. You've got to get over it. People will help if asked.
Since 1995 Sam Manfer has been speaking, consulting, writing and leading seminars in sales and personal development. As a keynote speaker and seminar leader Sam has addressed thousands of new and experienced sales people and managers all over the world in all types of businesses and industries. Learn more at www.sammanfer.com
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