Tuesday, August 12, 2008

How (and When) to Talk About Money

"I learned early in my career not to save the money discussion until the presentation stage of the sales process," says sales trainer Chris Lytle. "In fact, if the customer doesn't bring up the money question in the first meeting, I do."

"I started doing this when I was a young advertising salesperson. I would tell my prospects what our average weekly order was. That way they would know what it took to make an impact on our audience. Most of them appreciated the information."

"I recently discovered another approach to bringing up the money issue. Mahan Khalsa suggests committing to memory your version of the following:"

"I don't know how much this will cost you. Every client situation is unique. However, other companies in similar situations and trying to get the same results you've been talking about tend to invest between $X and $Y. Can you see yourself falling somewhere in that range?"


"Khalsa believes Y should be about 25-50% more than X. A range of $100,000 to $150,000 is more believable than $100,000 and $2 million."

"Not one prospect has ever dropped dead because you talked about money early," says Lytle. "But a lot of salespeople have suffered tremendous disappointment because they didn't raise the money issue until it was time to make the proposal. When it comes to finding out that your prospect doesn't have the budget or isn't thinking as big as you are, remember this: Bad news early is good news."

Chris Lytle is a sales trainer, speaker, and creator of "Max," a web-based, interactive training platform for salespeople at any stage in their careers. This revolutionary creation is a unique combination of tools and real-world behaviors that align with the way customers say they want to be approached and sold to. Learn more at www.max-atm.com

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