Friday, April 3, 2009

3 Rules for Improving Communication with Customers

Are you a people person? Are you always comfortable striking up a conversation with a stranger or new acquaintance? If so, it's probably a big part of why you got into the sales profession, and why you continue to succeed.

While it's very important to be able to talk with your clients, effective communication also includes equal parts listening and understanding - and it's hard to maintain equality if you just keep talking and talking.

If you need some points on how to pare down your words while still making them count, check out this post from sales blogger Scott Sheaffer. With fewer words, you'll have more time for listening and understanding - and your customers will appreciate someone who lets them get a word in for once!

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