Today sales trainer Kelley Robertson shares a few tips to help you remember people's names when you first meet them - a small, but incredibly important thing!
Names are VERY important to people and being able to recall a name can help you improve your credibility and earn the respect of others. When you meet people - from customers to prospects - you can differentiate yourself by remembering their name.
While this sounds simple, I have encountered many people at networking events who forget a person's name a few moments after they meet.
Here are three strategies you can use to prevent this embarrassment.
1. Make the effort. To recall someone's name, you need to focus on hearing it when you are first introduced. Instead of thinking about you will say, listen carefully to the other person as they greet you. If you don't hear their name or you can't understand it, ask them to repeat it by saying, "I'm sorry, I didn't catch that."
2. Repeat their name. After they introduce themselves say, "It's a pleasure to meet you, (insert name here)." This helps drive their name into your memory bank.
3. Use it a few times. During your conversation, look for two or three opportunities to use the other person's name. This is an excellent way to prevent you from forgetting it.
This is not a typical "sales skill" but it is helpful to create long-term relationships with new prospects and people you meet at networking events.
As President of The Robertson Training Group, Kelley has helped thousands of professionals improve their business results with his engaging approach to sales training and speaking. He specializes in helping businesses increase their sales, develop better negotiating skills, coach and motivate their employees, create powerful work teams and deliver outstanding customer service. Learn more at www.robertsontraininggroup.com
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